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SSR / OSI Field - Overview- Display-Delete-Modify

Agents and carriers use the SSR and OSI fields for messaging with the airlines via teletype.

• OSI is the acronym for Other Supplementary Information.
• SSR is the acronym for Special Service Request.

AFAX	Use the AFAX field to send and receive messages to and from American Airlines.  You also receive inbound messages from all carriers as an AFAX item. AFAX apply to both OSI and SSR messages.  Begin the entry with 4 to indicate AFAX.

GFAX	Use the GFAX field to send messages to all carriers, except American Airlines. GFAX apply to both OSI and SSR messages. Begin the entry with 3 to indicate GFAX.
OSI	Use OSI messages (Other Supplementary Information) when you do not require action or a reply by the carrier. They are low-priority messages and are usually used for information purpose only. Cancel or removal of OSI messages do not generate to the carrier.
SSR	Use SSR messages (Special Service Request) when you require an action or a reply to your request for these service items. SSR requests can be the following and others: Emergency Contact Information (PCTC) INFT - Infant in a PNR OTHS for CC Holder to Carriers Passport Info (3PSPT) Airline Passenger Information Secure Flight, APIS,-3DOCS, 3DOCO, 3DOCA // 4DOCA, PCTC Special Meal Request Unaccompanied Minor Information Wheelchair Request Weapon Advisory or Other Miscellaneous Important note:  When you add text to further define a generic SSR code such as OTHS, or SPML, use plain text.  You can use a space between the words. Avoid special characters becausethe system returns the error message: INVALID FREE TEXT CHARACTERS. MODIFY AND RE-ENTER.NOT ENT BGNG WITH

See these codes to be used in SSR requests:

Assistance Codes

Code	Description	Include In Entry:
STCR	Stretcher Assistance	Name association number required
BLND	Blind Passenger	Name association number required
DEAF	Deaf Passenger	Name association number required
DPNA	Disabled Passenger Needing Assistance	Name association number required
MAAS	Meet and Assist-	Specify Details
UMNR	Unaccompanied Minor

Sample Format

3(SSR code)-(name number)

• Name number includes a (name field number).(surname or family name number).
• The name field is the number that identifies the location of the name.
• Passengers with an identical last name can share the name field number.
• The surname or family name number identifies the name placement in the name field number.

Example:

*N 1.2MATHIS/P/J 2.2MILLER/R/V 3.1LEE/M

• The name field number for the entire MATHIS party is 1.0.
  • MATHIS/P has a surname number of 1 so the complete name number for this passenger is 1.1.
  • MATHIS/J has a surname number of 2 so the complete name number for this passenger is 1.2.
• The name field number for the MILLER party is 2.0
  • MILLER/R has a surname number of 1 so the complete name number for this passenger is 2.1.
  • MILLER/V has a surname number of 2 so the complete name number for this passenger is 2.2.
• The name field number for LEE is 3.0
  • LEE/M has a surname number of 1 so the complete name number for this passenger is 3.1

3BIKE-1.2

• Some codes require a free text after the code - the free text for a Pet in cabin or in hold may have the information about the cage size - contact the airline for the specifics the airline wants in that text
  3(SSR code)/(free text)-(name number)
  3AVIH/CAT 08LBS-2.1
  3PETC1/DOG 5KG 60X50X50-1.1
• See SSR - Send for more information.
• Notes:
  • When you add text to further define a generic SSR code such as OTHS, or SPML, use plain text.  You can use space between the words. Avoid special characters because the system returns the error message INVALID FREE TEXT CHARACTERS. MODIFY AND RE-ENTER.NOT ENT BGNG WITH
  • SSR and OSI messages are transmitted via teletype.  While the Sabre system may guarantee the transmission of the message, it cannot guarantee that the message will be received by the carrier or if / how the carrier may action on the message.

Miscellaneous SSR Codes

SSR Code	Description
APAY	Pay for Signature Seats
AVIH	Pet in cargo hold - may include weight and cage size- contact airline for details
BIKE	Bicycle
BSCT	Bassinet
BULK	Bulky Baggage. Note: You must specify Number, Weight, and Size
CBBG	Cabin Baggage
CKIN	Provides information for airport personnel for passenger handling at departure time when no other SSR code applies. This entry does not require a reply.
COUR	Courier
CRUZ	Cruise - transmits connecting cruise information to the carriers.
DEPU	Deportee - Unaccompanied
DIPB	Diplomat Baggage. Note: You must specify Number, Weight, and Size
DOCA	Passenger's Resident address and/or Destination address (APIS IATA format)
DOCO	Passenger's Visa, Place of Visa Issue and Passenger's Place of Birth (APIS IATA format)
DOCS	Passport and secondary document data, not including Visa (APIS IATA format)
DPNA	Disabled Passenger Needing Assistance
EXST	Extra Seat
FRAG	Fragile Baggage. Note: You must specify Number, Weight, and Size
FRAV	First Available Flight
GPST	Group Seat Request
GRPS	Group
GRPF	Group Fare Data
LANG	Language Note: Specify Languages Spoken
MEDA	Medical Case
OTHS	Other Requests
PCTC	Personal Contact Name and Phone Number
PETC	Pet in Cabin compartment - may include weight and cage size - Contact airline for details.
PSPT	Passport details (see also DOCS, DOCO, DOCA - Passport and/or Visa Documentation)
SEMN	Ships Crew-Seaman
SLPR	Sleeper
SPEQ	Sports Equipment Note: Specify Type, Number, Weight, and Size
TKNM	Ticket Number Note: This entry requires a ticket number in the free text area.
TKTL	Ticket Time Limit
TKTT	Teletype Ticket Order
TWOV	Transit/transfer without Visa
WEAP	A weapon or weapons are being carried in checked baggage. Note: You must include a description of the weapon in the free text field. Examples: 4WEAP1/1 PEARL HANDLE 44CALIBER-1.1 3WEAP2/2 45 CALIBER WINCHESTER RIFLES The name select is mandatory if there is more than one passenger in the PNR.
XBAG	Extra Baggage

Seat Codes

Seat Code	Description
EXST	Extra Seat Note: Use this entry to request a second seat for one passenger; however, it is highly recommended that you contact the airline directly to make sure this format is acceptable.
NSSA	No Smoking Aisle Seat
NSSB	No Smoking Bulkhead Seat
NSST	No Smoking Seat Note: You must include a name association number with this entry.
NSSW	No Smoking Window Seat
RQST	Seat Request. Note: Include specific seat number
SEAT	Request Seat with intention of issuing Boarding Pass
SMSA	Smoking Aisle Seat
SMSB	Smoking Bulkhead Seat
SMST	Smoking Seat Note: You must include a name association number with this entry.
SMSW	Smoking Window Seat

Wheelchair Codes

Code	Description
WCHR	Wheelchair/Passenger can walk up stairs
WCHS	Wheelchair/Passenger can walk to seat
WCHC	Wheelchair/Passenger must be carried
WCBD	Wheelchair with Dry Cell Battery
WCBW	Wheelchair with Wet Cell Battery
WCMP	Wheelchair, manual power
WCOB	Wheelchair, On-Board

Effect of Canceled Segment on SSR Message

• The system automatically removes segment-associated SSR items from the active display portion of the PNR when you or the airline cancels an associated air segment.  The SSR entries appear in the history of the PNR after you end and redisplay the PNR.
• The following items do not remove segment-associated SSR items:

  XK	Cancel an OA Segment without generating a teletype message
  WC	Change a class of service
  WPNCB	Price and rebook the lowest fare in an appropriate class of service

• If you made the SSR entry using YY instead of an airline code, the system does not remove it when any or all segments are canceled

Teletype Messages Returned by Carriers in AFACTS Field of the PNR

• • Carriers return teletype messages to the AFACTS field of the PNR.
  • These messages contain teletype codes.  To decode teletype messages and find definitions and descriptions of these codes, use the Trade Practice Manual Standard Interline Passenger Procedures (SIPP), published by the Air Transport Association of America for travel agencies.

Display AFAX / GFAX

This topic applies to all regions.

Overview and Guidelines Overview Use these formats to display the GFAX / AFAX information in your Passenger Name Record (PNR). Procedures and guidelines You can combine the display entries by typing them one after the other. You can add include name number selections to also display all name- associated data. Example: *P4O- 1.1,1.2,1.3 To display specific information, add an identification code. Description Code Meals M Wheelchairs W Example: *P4OM

Format Definitions Name Number Name number includes a (name field number).(surname or family name number). The name field is the number that identifies the location of the name. Passengers with an identical last name can share the name field number. The surname or family name number identifies the name placement in the name field number. Example: *N 1.2MATHIS/P/J 2.2MILLER/R/V 3.1LEE/M The name field number for the entire MATHIS party is 1.0. MATHIS/P has a surname number of 1 so the complete name number for this passenger is 1.1. MATHIS/J has a surname number of 2 so the complete name number for this passenger is 1.2. The name field number for the MILLER party is 2.0 MILLER/R has a surname number of 1 so the complete name number for this passenger is 2.1. MILLER/V has a surname number of 2 so the complete name number for this passenger is 2.2. The name field number for LEE is 3.0 LEE/M has a surname number of 1 so the complete name number for this passenger is 3.1
	AFAX - American Airlines	GFAX - All Airlines
Display general facts information GFAX or AFAX:	*P4 *P4	*P3 *P3
Display OSI information:	*P4O *P4O	*P3O *P3O
Display SSR information:	*P4S *P4S	*P3S *P3S
Display all OSI/SSR information for specific names:	*P4-(name number),(name number) *P4-1.2,2.1	*P3-(name number),(name number) *P3-1.2,2.1
Display specific lines:	*P4*(line number) *P4*3 or *P4*1/3,5 or *P4-1.2,2.1 Note In this format, the slash (/) between line numbers represents "through", not "and". *P3*4 (Display GFAX line 4 ) *P4*1/3,5 (Display AFAX lines 1,2,3 and 5 ) *P4-1.2,2.1 (Display all OSI/SSR info for names 1.2 and 2.1)	*P3*(line number) *P3*4 or *P3*1/3,5 or *P3-1.2,2.1 Note In this format, the slash (/) between line numbers represents "through", not "and". *P3*4 (Display GFAX line 4 ) *P4*1/3,5 (Display AFAX lines 1,2,3 and 5 ) *P4-1.2,2.1 (Display all OSI/SSR info for names 1.2 and 2.1)
Display all GFAX / AFAX items in history:	*H4 *H4 Note This entry does not display pre-reserved seats.	*H3 *H3 Note When you add or cancel a GFAX, the system adds it to history. If the item is name-associated, the system appends the name or names to which the item is to the end of the item in the history display.
Example of GFAX in History: XN 1STUBBS/E‡NP00269 X3O* OSI AADVANTAGE GOLD MEMBER -STUBBS/E A3O OSI SPEAKS SPANISH ONLY -THEMUDO/R AN THEMUDO/R R-SEC B4T0.B4T0-HMX 29DEC0412 Note: The asterisk (*) in this example indicates that the item canceled indirectly because of the name cancellation. If no asterisk (*) is present, then an agent canceled the item directly.
Display all SSR AFAX / GFAX information in history:	*H4S *H4S	*H3S *H3S
Display all OSI GFAX / AFAX in history:	*H4O *H4O	*H3O *H3O

AFAX / OSI - Send

This topic applies to all regions.

Overview and Guidelines Overview Use this format to send an other supplementary information (OSI) message to American Airlines. See Send OSI to Non-Air Associates. Procedures and guidelines OSI messages are items that do not require action or reply by the carrier. You can send the message for all names in the Passenger Name Record (PNR) or add a name number to associate the message with a particular name. A name number followed by a .0 (point zero) refers to all persons in that name number field. Any name number not followed by a point number defaults to a point zero. Example: 4OSI SPEAKS GERMAN ONLY-2 The maximum name reference numbers is 30. A single OSI item cannot have more than 30 names associated with it. The maximum character-length of an OSI item is 70 characters excluding the name number references. The maximum number of AFAX / OSI lines is 999. The identification of the name number references is data that contains only commas, periods, or numbers following the last hyphen in the input message. This allows you to use the hyphen as free text in the field.

Format Definitions

Name Number

• Name number includes a (name field number).(surname or family name number).
• The name field is the number that identifies the location of the name.
• Passengers with an identical last name can share the name field number.
• The surname or family name number identifies the name placement in the name field number.

Example:

*N 1.2MATHIS/P/J 2.2MILLER/R/V 3.1LEE/M

• The name field number for the entire MATHIS party is 1.0.
  • MATHIS/P has a surname number of 1 so the complete name number for this passenger is 1.1.
  • MATHIS/J has a surname number of 2 so the complete name number for this passenger is 1.2.
• The name field number for the MILLER party is 2.0
  • MILLER/R has a surname number of 1 so the complete name number for this passenger is 2.1.
  • MILLER/V has a surname number of 2 so the complete name number for this passenger is 2.2.
• The name field number for LEE is 3.0
  • LEE/M has a surname number of 1 so the complete name number for this passenger is 3.1

Formats
Add OSI to all names in PNR:	4OSI <space> (free text) 4OSI 50 YEAR ANNIVERSARY TRIP
Send OSI with child's date of birth:	4OSI <space> (free text)-(name number) 4OSI DOB20FEB2002-2.2
Send OSI to the carrier to cross reference two PNRs:	4OSI <space> TCP <space> (other Sabre record locator) 4OSI TCP ABCDEF Note: Enter an OSI with TCP (to complete party of) in both Sabre PNR s.
Add OSI to specific name:	4OSI <space> (free text)-(name number) 4OSI GERMAN SPEAKER-1.2 or 4OSI GERMAN SPEAKER-1.2,2.3

GFAX / OSI - Send

This topic applies to all regions.

Overview and Guidelines Overview Use this format to send an other supplementary information (OSI) message to the carrier. Procedures and guidelines OSI messages are items that do not require action or reply by the carrier. The entry is not applicable to itineraries you booked on Basic Booking Request participating carriers. You must call these carriers directly for non-action information. The space before and after the airline code is mandatory. You should keep OSI messaging to a minimum to avoid Teletype rejects or editing by the carriers. The maximum character count is 63 characters. Avoid using the * (display) and / (slash) characters. The maximum number of GFAX / OSI lines is 999. GFAX/OSI messages transmit to the carrier only one time. This is when the original TTY (teletype) information is shipped from the Sabre system record. Making itinerary changes for the original carrier (including cancel and rebooking of segments) does not send additional TTY messages to the carrier. This includes reservations cancelled by the airline for whatever reason. If you need to re-transmit new GFAX/OSI information to a carrier: Delete the original item. End the record. Re-display the PNR. Re-enter the GFAX/OSI information. End the record again. This causes TTY to recognize the GFAX/OSI as new information, sending it to the carrier(s) to which it applies. If you delete a GFAX item, the system does not send a message to the carrier. Since OSIs can apply to more than one person, but not necessarily all passengers in a PNR, the OSI entries can include a name number from the name field of the PNR. A name number followed by a point zero (.0) refers to all persons in that name number. Any name number not followed by a point number defaults to a point zero (.0).

Format Definitions Name Number Name number includes a (name field number).(surname or family name number). The name field is the number that identifies the location of the name. Passengers with an identical last name can share the name field number. The surname or family name number identifies the name placement in the name field number. Example: *N 1.2MATHIS/P/J 2.2MILLER/R/V 3.1LEE/M The name field number for the entire MATHIS party is 1.0. MATHIS/P has a surname number of 1 so the complete name number for this passenger is 1.1. MATHIS/J has a surname number of 2 so the complete name number for this passenger is 1.2. The name field number for the MILLER party is 2.0 MILLER/R has a surname number of 1 so the complete name number for this passenger is 2.1. MILLER/V has a surname number of 2 so the complete name number for this passenger is 2.2. The name field number for LEE is 3.0 LEE/M has a surname number of 1 so the complete name number for this passenger is 3.1
Formats
Send OSI message to a particular carrier:	3OSI <space> (carrier code) <space> (free text) 3OSI MX HONEYMOON TRIP Note: When there is only one name in the PNR, the name number is optional.
Send OSI with child's date of birth:	3OSI <space> (airline code) <space> (free text)-(name number of child) 3OSI CX DOB05JAN2003-1.3
Send OSI message to a particular for a specific passenger:	3OSI <space> (carrier code) <space> (free text)-(name number) 3OSI QF SPEAKS FRENCH ONLY-2.1
Send OSI to the carrier to cross reference two PNRs:	3OSI <space> (carrier code) <space> TCP <space> (other record locator) 3OSI SK TCP ABCDEF Note: Have an OSI with TCP (to complete party of) in both record locators.
Send OSI message to all carriers in the PNR:	3OSI <space> YY <space> (free text) 3OSI YY SPEAKS FARSI ONLY-1.2 Note: If you use YY in a PNR containing segments booked on Basic Booking Request Carriers, the system adds the YY but does not transmit a message to the carrier.

SSR and OSI in Field AFAX / GFAX - Delete

This topic applies to all regions.

Overview and Guidelines Overview Use these formats to delete GFAX from your Passenger Name Record (PNR). Procedures and Guidelines When you cancel a Special Service Request (SSR/OSI) GFAX item, the Sabre system generates a teletype message to the carrier. However, the processing of the cancel message for the SSR item varies, depending on the carrier's capabilities and procedures. Also, if a carrier sends a cancel of an SSR item, the system automatically moves the item into history and displays in the history with an action code of XX. You can delete a maximum of 51 AFAX or GFAX items in one entry.
Formats
	AFAX - American Airlines	GFAX - All Airlines
Delete single GFAX:	4(line number)¤ 42¤	3(line number)¤ 32¤
Delete multiple GFAX:	4(line number),(line number)¤ 44,7¤	3(line number),(line number)¤ 34,7¤
Delete range of GFAX:	4(line number)-(line number)¤ 45-8¤	3(line number)-(line number)¤ 35-8¤

SSR and OSI in AFAX / GFAX - Modify or Change

This topic applies to all regions.

Overview and Guidelines Overview Use these formats to modify AFAX and GFAX in your Passenger Name Record (PNR). Procedures and Guidelines When you modify a Special Service Request (SSR) GFAX item, the Sabre system generates a Teletype message to the carrier. Processing of the cancel message for the SSR item varies, depending on the carrier's capabilities and procedures. If a carrier cancels a SSR item, the system moves the item into history and displays in the history with an action code of XX.
Format Definitions Name Number Name number includes a (name field number).(surname or family name number). The name field is the number that identifies the location of the name. Passengers with an identical last name can share the name field number. The surname or family name number identifies the name placement in the name field number. Example: *N 1.2MATHIS/P/J 2.2MILLER/R/V 3.1LEE/M The name field number for the entire MATHIS party is 1.0. MATHIS/P has a surname number of 1 so the complete name number for this passenger is 1.1. MATHIS/J has a surname number of 2 so the complete name number for this passenger is 1.2. The name field number for the MILLER party is 2.0 MILLER/R has a surname number of 1 so the complete name number for this passenger is 2.1. MILLER/V has a surname number of 2 so the complete name number for this passenger is 2.2. The name field number for LEE is 3.0 LEE/M has a surname number of 1 so the complete name number for this passenger is 3.1 SSR Code Note: SSR and OSI messages are transmitted via teletype. While the Sabre system may guarantee the transmission of the message, it cannot guarantee that the carrier receives the message or if / how the carrier may take action on the message. SSR Code Description AVIH Pet in cargo hold Example: 3 or 4AVIH/(free text)-(name number) 3AVIH/CAT 10LBS-2.1 BIKE Bicycle Example: 3 or 4BIKE-(name number) 3BIKE-2.1 BSCT Bassinet BULK Bulky Baggage. Note: You must specify number, weight, and size- add this as free text. CBBG Cabin Baggage CKIN Provides information for airport personnel for passenger handling at departure time when no other SSR code applies. This entry does not require a reply. COUR Courier CRUZ Cruise - transmits connecting cruise information to the carriers. DEPU Deportee - Unaccompanied DIPB Diplomat Baggage. Note: You must specify number, weight, and size. EXST Extra Seat FRAG Fragile Baggage. Note: You must specify number, weight, and size. FRAV First Available Flight GPST Group Seat Request GRPS Group GRPF Group Fare Data LANG Language Note: Specify Languages Spoken MEDA Medical Case OTHS Other Requests PCTC Personal Contact Name and Phone Number PETC Pet in Cabin compartment PSPT Passport details SEMN Ships Crew-Seaman SLPR Sleeper SPEQ Sports Equipment Note: You must specify number, weight, and size. TKNM Ticket Number Note: This entry requires a ticket number in the free text area. TKTL Ticket Time Limit TKTT Teletype Ticket Order TWOV Transit/transfer without Visa WEAP A weapon or weapons are being carried in checked baggage. Note: You must include a description of the weapon in the free text field. Examples: 4WEAP1/1 PEARL HANDLE 44CALIBER-1.1 or 3WEAP2/2 45 CALIBER WINCHESTER RIFLES The name select is mandatory if there is more than one passenger in the PNR. XBAG Extra Baggage
Formats
	AFAX - American Airlines	GFAX - All Airlines
Modify AFAX / GFAX:	4(line number)¤(SSR code)-(name number) 42¤VGML-2.2	3(line number)¤(SSR code)- (name number) 32¤VGML-2.2 System Response You can add free text to the end of the entry. Example: 32¤WCHR2/(free text)- 1.1,2.1 1.SSR WCHR TW NN02 DFWLAX0050Y28 1.1 JONES/A JUL90/PAXS MOVE VERY SLOWLY 2.1 SMITH/A
Add name reference to existing OSI item: Note: The formats to Delete a Name Reference from GFAX or AFAX field are different from this.	4(line number)¤¥-(name number) 43¤¥-1.1 41¤¥-1.2,2.2 Note If the item is an original or reinstated item, the entry creates a new OSI line with the indicated name references associated with it. If the item is already associated with the name number specified, the system ignores the name number. If the item is already associated with all names specified, you receive an error message.	3(line number)¤¥-(name number) 33¤¥-1.1 31¤¥- 1.2,2.2 Note If the item is existing, the entry copies the item for the names referenced creating a new GFAX item in the PNR If the affected item is a new item that you enter in this transaction, this entry adds the name references to the item. If the affected item is not name-associated, the system cannot process the entry. If the name reference is already in the line, the system ignores your entry. If all names specified are already in all items specified, the system returns an error message.
Modify AFAX 4OSI name references:	4(line number)¤¤-( name number) 41¤¤-1.2,2.2 Note This entry removes all name references from the OSI one the specified line and replace them with the new name references. The system processes the entry only if the specified item is name associated.

Name Reference - Delete from GFAX or AFAX

This topic applies to all regions.

Overview and Guidelines Overview Use this format to delete specific name references from an existing OSI item instead of deleting the entire item. Procedures and guidelines If you remove all name references from an OSI item, the Sabre system removes the item from the PNR. If you specify name numbers that are not associated with an item, the system ignores those name numbers and continues with the processing. The system processes the entry only if one or more of the specified items is name associated.
Format Definitions Name Number Name number includes a (name field number).(surname or family name number). The name field is the number that identifies the location of the name. Passengers with an identical last name can share the name field number. The surname or family name number identifies the name placement in the name field number. Example: *N 1.2MATHIS/P/J 2.2MILLER/R/V 3.1LEE/M The name field number for the entire MATHIS party is 1.0. MATHIS/P has a surname number of 1 so the complete name number for this passenger is 1.1. MATHIS/J has a surname number of 2 so the complete name number for this passenger is 1.2. The name field number for the MILLER party is 2.0 MILLER/R has a surname number of 1 so the complete name number for this passenger is 2.1. MILLER/V has a surname number of 2 so the complete name number for this passenger is 2.2. The name field number for LEE is 3.0 LEE/M has a surname number of 1 so the complete name number for this passenger is 3.1
	AFAX - American Airlines	GFAX - All Airlines
Remove name reference from AFAX / GFAX:	4(line number)¤-( name number) 41¤-1.2 To remove multiple name references, link name numbers together with commas. 41¤- 1.2,2.2,3.4 or 31¤- 1.2,2.2,3.4	3(line number)¤-( name number) 31¤-1.2 To remove multiple name references, link name numbers together with commas. 41¤- 1.2,2.2,3.4 or 31¤- 1.2,2.2,3.4